Remote Support Terms and Conditions
I (Client) agree to pay Hart's PC Repair to repair, analyze, and troubleshoot my computer remotely at a rate previously discussed and agreed upon.
Hart's PC Repair may optionally request an authorization for the full amount of the repair to be placed on a valid credit card prior to or during the support session. Hart's PC Repair may also send the client a payment request for any repair costs in the form of an invoice payable by a valid credit card or bank transfer.
No-Fix No-Fee: If a successful repair is not possible or you are not happy with the repairs performed by Hart’s PC Repair you will not be charged any fees.
- Payment for service(s) may be authorized or secured by using a valid credit card prior to, during, or after a remote support session.
- Hart's PC Repair accepts checks via ACH debit and bank-to-bank transfers.
- Cash is welcome for on-site repairs and from local business customers only.
Late payment fee(s): All un-paid invoices past due 30-days will be assessed a one-time 5% late fee on the invoice total.
Time to complete repair(s): Although Hart's PC Repair will make every attempt to complete all repairs in a timely manner, I understand that troubleshooting issues may be a time consuming process and I will only be charged a flat rate previously discussed and agreed upon and not by the time required to complete the repair. If Hart's PC Repair is requested or required to conduct further research on a specific issue in order to complete the repair, client will not be billed for this additional research time.
Additional assistance and recommendations: Hart's PC Repair reserves the right to recommend another computer repair service or company if the troubleshooting requires the assistance of another computer repair service or company to assist with the completion of the repair. Client can optionally contract with the other computer repair service or company separately. Customer may be billed separately by the other computer repair service or company. Hart's PC Repair will not be held responsible for the repairs performed by the other computer repair service or company.
Software used during repair(s): Hart's PC Repair may install any program(s) required to assist with the troubleshooting or repair of your computer. Some programs do not work on all computer systems. If Hart's PC Repair installs a program for you and you have problems with it, Hart’s PC Repair will uninstall it at no additional charge, but will not give continued support on the product. Regular repair and support rates will apply.
Loss of data: I also certify that I will indemnify and hold harmless Hart's PC Repair for any and all data or software that may be lost or erased, as well as for any consequence of the erasure or loss of that data or software. Although Hart's PC Repair will take every precaution to preserve all data and software on the computer, I acknowledge that occasionally erasure or loss of data or software will occur and the operating system may be compromised and rendered un-useable.
Backup prior to repair(s): Due to the requirements of the repair, it is strongly recommended that you back-up your data and documents prior to the repair. Hart’s PC Repair does not - and- will not back up your computer’s private data or documents on servers, computers, or any electronic devices located at Hart's PC Repair.
Backup training available: If I require training in backup methods and procedures, Hart's PC Repair will provide that training to me at an additional flat rate of $40 plus any additional costs to cover optional back-up software, service(s), and/or hardware. I further agree to indemnify and hold harmless Hart's PC Repair for any and all hardware or software malfunctions or accidents that may occur before, during or after work is performed on Client’s computer, and for any results thereof.
Virus Removal: I also certify that I will indemnify and hold harmless and will pay for added support to Hart's PC Repair for any software repairs necessary after a virus has been detected and removed off a computer. Viruses in a computer can cause many problems, Hart's PC Repair cannot control what or how the virus affected the computer before the removal.
30 Day guarantee on virus/malware removal: Hart's PC Repair has a 30 day guarantee on virus/malware removals. If within 30 days you suspect you have an instance returning, please call Hart's PC Repair: (912) 480-0350 immediately. If after 30 days and you have a returned infection, we will discuss what AV products you purchased and decide on the best level of support. There is no guarantee or warranty that a virus will never get through any product either purchased by Hart's PC Repair or any other brand you buy online or off the shelf.
Confidentiality Agreement: Any private information stored on your computer or viewed by a computer repair technician(s) at Hart's PC Repair during a remote support call will be held confidential unless required by law. Any private or personal information provided to Hart's PC Repair will be kept confidential.
72-hour guarantee on all repairs: If you believe that Hart’s PC Repair was unable to solve your problem or do the work that we promised to do, you may contact Hart’s PC Repair for a refund of any fees that you have already paid for such deficient technical support services. We will refund fees provided Hart’s PC Repair receives your request within seventy-two (72) hours after the completion of the deficient technical services. Hart's PC Repair also provides up to 72-hours of no-charge phone, Live-chat, and remote support after each repair. Hart’s PC Repair reserves the right to request additional information from you, or reject the request for a refund, if Hart’s PC Repair reasonably believes that a refund request is abusive.
How to contact Hart's PC Repair:If you have any questions about these support terms and conditions prior to or during your support session - please contact Hart’s PC Repair: (912) 480-0350.
Mail: PO Box 158, Guyton, GA. 31312