Privacy Policy
This information is effective: April 25, 2012
Hart's PC Repair Commitment To Privacy
Your privacy is important to Hart's PC Repair. To better protect your privacy Hart's PC Repair provides this notice explaining online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, Hart's PC Repair makes it available on the homepage and at every point where personally identifiable information may be requested.
The Information Hart's PC Repair Collects:
This notice applies to all information collected or submitted on the Hart's PC Repair website (http://www.purdypc.com). On some pages, you may order software, make requests, and register to receive materials. The types of personal information collected at these pages are:
* Your email address
* First name, last name
* Telephone number
* After service status reports
* Credit/Debit Card Information
* Customer reviews and feedback
* Copies of sent invoices or receipts
The Way Hart's PC Repair Will Use Information:
Hart's PC Repair will use the information you provide about yourself when placing an order only to complete that order. Hart's PC Repair does not share this information with outside parties except to the extent necessary to complete that order. Hart's PC Repair may use the information you provide about someone else when placing an order only to send an order and to confirm delivery. Hart's PC Repair does not share this information with outside parties except to the extent necessary to complete that order.
Hart's PC Repair occasionally offers gift-certificates by which you can personalize a service you order for another person. Information you provide to Hart's PC Repair to create a gift-certificate is only used for that purpose, and it is only disclosed to the person receiving the gift.
Hart's PC Repair will use return email addresses to answer the email that's received. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with the Hart's PC Repair website if you would like to receive the newsletter as well as updates on new products and services. Information you submit on the Hart's PC Repair website (http://www.purdypc.com) will not be used for this purpose unless you fill out the registration form.
Hart's PC Repair will use non-identifying and aggregate information to better design this website (http://www.purdypc.com) and to share with advertisers. For example, Hart's PC Repair may tell an advertiser that X number of individuals visited a certain area on the website, or that Y number of men and Z number of women filled out the registration form, but Hart's PC Repair will not disclose anything that could be used to identify those individuals.
Finally, Hart's PC Repair will never use or share the personally identifiable information provided online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Hart's PC Repair Commitment To Data Security:
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, Hart's PC Repair has put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information collected online.
Hart's PC Repair Commitment To Children's Privacy:
Protecting the privacy of the very young is especially important. For that reason, Hart's PC Repair never collects or maintains information online from those actually known to be under 13, and no part of the website (http://www.purdypc.com) is structured to attract anyone under 13.
How To Access Or Correct Your Information:
You can access all your personally identifiable information that Hart's PC Repair collects online and maintains by contacting the owner directly: (866) 820-1270. This procedure is used to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending Hart's PC Repair a request that credibly shows error.
To protect your privacy and security, Hart's PC Repair will also take reasonable steps to verify your identity before granting access or making corrections.
How To Contact Hart's PC Repair:
Should you have other questions or concerns about these privacy policies, please call (866) 820-1270 or send an email at [email protected]
Important Please Read:
This information is effective: April 25, 2012
Please back up any important files (photos, music, documents, etc.) prior to starting any remote session.
Access and security:
A working online internet connection is required to receive online services. Online services requires a technician to remotely connect to the customer's computer to help diagnose, configure, or fix various issues. Secure remote desktop software is used to connect to the customer's PC. The secure remote software is tested 100% safe and is used by IT professionals that work for top fortune 500 companies and also trusted by computer experts all around the world.
There is absolutely no access to a customer's computer without their knowledge or permission to do so. The customer can end a remote session at anytime without requiring permission from the technician. Everything can be viewed live on the customer's computer monitor as tasks are being performed.
The technician may communicate directly with the customer during the remote session by the built in secure chat feature, telephone, or both.
Prices:
The customer is charged one flat fee per service performed no matter how long it takes to resolve the customer's issue.
Their are no hidden fees or charges ever. Customers are encouraged to get an estimate on repair costs prior to ordering any service. All current prices are listed and/or available upon request.
Prepayment is required for all paid services.
Anti-spam Policy:
Simply put, Hart's PC Repair does not spam. Hart's PC Repair follows the guidelines as set forth in the CAN-SPAM ACT of 2003, which became effective January 1, 2004.
FTC - SPAM - for Consumers page: http://business.ftc.gov/documents/bus61-can-spam-act-compliance-guide-business
Appointment and Cancellation Policy:
Appointments are a convenient way for customer's to conveniently schedule a service online.
There is no charge to make an online appointment.
Please provide a valid telephone number so that a technician may contact you at the time you requested.
Service:
An active internet connection is required to share screens and properly diagnose your PC. All service duration times are approximate and may require more or less time to complete. Please backup any important files you may have on the PC that requires service.
Reservations:
All appointment reservations are required to be verified. You will receive a link at the email address you used to make the appointment. Once you have verified your appointment - your time will be locked in.
Payment:
Pre-payment for services is required.
Cancellation:
Please provide a 1 hour notice to cancel or change your appointment. Please call Hart's PC Repair directly: (866) 820-1270 to cancel your service.